My Resume

David Geiger

PROFESSIONAL SUMMARY

Skilled Consultant and Project, Product, and Program Manager with extensive experience managing in complex technical, information technology, finance, telecommunications, and networking environments across a broad range of industries.

Extensive experience planning, organizing, and delivering on multi-million dollar projects, including profitably completing projects with excellent customer satisfaction.
Excellent team building skills working with resources from multiple disciplines, contractors and employees, partners and vendors, onshore and offshore, local and remote, union and non-union, motivated and unmotivated.
Strong communication skills including interviewing, listening, presenting, summarizing, negotiating, group problem solving, meeting management, writing, documenting, and understanding unique needs of people and teams.
Skilled at delivering successful results using a wide variety of software development and project management methodologies, including SDLC and Agile.
Outstanding analytical and documentation skills demonstrated in numerous requirements, architectural design, testing, and integration documents.
Technical architect and subject matter expert on wireless telecommunications billing and business support systems (BSS/OSS), including using reporting, data warehouse and SQL tools to collect, analyze, and report on targeted billing issues across multiple systems.

PROFESSIONAL EXPERIENCE

INTERCONTINENTAL HOTELS GROUP (IHG) 2/2016 – Present

Product Manager, Commission Services – As part of the commission services product team, responsible for performing critical functions associated with the Commission Services applications which provide globally centralized commission, fee, and tax billing and payment processes across IHG hotels and travel consultants. This includes rules administration, data management, scheduled and ad hoc reporting, and application change management. Provide tier 1 and 2 support of the IHG Commission Services applications. Monitor, analyze, document, maintain, and resolve problems regarding the applications and their integration across the enterprise. Escalation of incidents and problems to IHG Global Technology teams and other external level 3 support organizations as required. Tools include PeopleSoft, Teradata, Tableau, custom IBM incident tracking, SharePoint, Teams, Oracle Business Intelligence (OBI).

COX COMMUNICATIONS (Contractor – zerochaos) 2/2015 – 12/2015

Senior Project Manager – Manage projects in the Cox Homelife Group, primarily the development and implementation of the product Continuous Video Recording (CVR) as an add-on to the existing home security offerings. Manage the project activities of teams ranging from vendor developers to internal engineers, sales, marketing, technology, legal, supply chain, customer experience, training, reporting, and finance. Work with QA team to insure all test cases are run successfully. Run weekly project team meetings, vendor team meetings, prepare status updates on a regular basis and for different audiences. Successfully introduced the CVR product to markets nationally in early November. Monitor for take rates among existing and new customers and track call in volumes to customer care.

VERIZON WIRELESS 4/2013 – 9/2014

Senior Project Manager – (Contractor – Digital Route 2/2014 – 9/2014) Manage projects implementing the Digital Route Mediation Zone platform at Verizon Wireless. Manage project activities from planning, development, testing, delivery, and acceptance testing at the client site. Track and manage issues, risks, and defects. Manage a diverse international team of developers and testers to deliver each of the components of the solution. Manage project budgets, change control, time reporting, status reporting, client satisfaction, and project close out.

Senior Project Manager – (Consultant – ECSTeam 4/2013 – 2/2014) As a Release Owner in the Verizon Wireless Enterprise Rating Group, manage multiple releases delivering new rating and billing functionality on the Usage Broker (Mediation Zone) billing and rating mediation platform. Manage a team of BA’s through the requirement process and manage the requirements through design, development, integration testing, system testing, implementation, and turnover to production support. Manage the release team from inception through implementation. Manage the change control process for the release. Manage communication and integration with the Netcracker RBM (Rating and Billing Manager) platform. Track, manage, and report on defect status and resolution. Using Microsoft SharePoint, manage issues, risks, action items, release master plan and schedule, change requests, and status on all deliverables. Interact with business analysts, technical analysts, developers and development leads, testers and test leads, implementation managers, production support managers, other release owners and release management, business customers and stakeholders, and enterprise rating group management to define, develop, test, deliver, and implement the assigned release successfully, including reporting on the status at any point in time through completion.

COX COMMUNICATIONS (Contractor – Primus Software) 3/2011 – 4/2013

Senior Business Analyst (6/2012-4/2013) – Working in an Agile development environment, interact with business teams to define business requirements for eCommerce web development. Translate business requirements into agile stories in VersionOne. Monitor, manage, and validate stories throughout the development sprints using VersionOne. Work closely with the development team to explain and elaborate agile stories. Manage business requirements for sprint planning. Coordinate with user experience design, project management, development and quality assurance teams to resolve requirements issues and deliver releases on schedule. Write complex technical documents including application program interface (API) specifications and web service contracts.

Senior Technical Project Manager (3/2011-6/2012) – Manage application development and integration projects related to interactive billing and customer notifications using the webMethods suite of products from Software AG. Manage a team of onshore and offshore developers. Work with business teams to define requirements and manage delivery of functionality on those requirements from development to QA and through production deployment. Coordinate releases with multiple other applications. Developed and managed a SharePoint portal to information on automated customer notifications. Created portal tools for tracking issues, action items, deployment schedules, and providing access to application documentation.

ACCENTURE (Contractor – Pyramid Consulting) 2/2010 – 3/2011

Senior Project Manager – Project manager supporting “Communications and High Tech” management consulting client teams with both business development and project delivery efforts. Responsibilities include researching, reviewing, summarizing, and presenting solutions, frameworks, and methodologies in support of executive level presentations, workshops and discussions; managing the development of complex responses to client requests for proposals and information, including building staffing and financial models; collecting, analyzing, summarizing, and presenting data in support of client market analysis and new product development efforts, particularly in the area of wireless voice and data.

COX WIRELESS (Contractor – Pyramid Consulting) 4/2009 – 12/2009

Senior Project Manager – Project manager for multiple projects related to implementing the new Cox Wireless cellular service offering. Projects include system integration efforts to create a combined wireless/legacy invoice, design and implementation of accurate GL data flows across systems to financial reporting tools, working with both active (real-time) and offline mediation tools to implement mediation processes for voice, data, SMS/MMS, and content, contribute to defining the process for collection of detailed data on new product offerings for populating in the product catalog for provisioning and billing. Work also includes implementing Control-M job automation for new billing jobs, writing documentation for production operations teams, managing the billing report design and development effort. Significant experience working with multiple Oracle products including Oracle Billing and Revenue Management (BRM), Oracle Siebel CRM, Oracle Application Integration Architecture (AIA), Oracle Communications Services Gateway (OCSG), and Oracle SQL Developer. Also working extensively with Telcordia SCP and Converged Application Server (CvAS) shared MVNO platform, a custom Intec offline mediation platform, a legacy Convergys billing system, and Qualcomm BREW for content transactions. Manage the process for deployment of new Web Services from development through production, work with multiple ticketing systems including Remedy, JIRA, and homegrown systems.

AT&T MOBILITY (Contractor – Matrix Resources) 9/2007 – 3/2009

Senior Project Manager/Technical Architect – Work as technical architect and SME on a series of projects implementing a new business segmentation schema across multiple billing, reporting, and fulfillment systems. Review and coordinate technical design documents from multiple impacted systems to insure the outcome meets business requirements. As a subject matter expert on business discounting, consult on the implementation on a new discounting application which processes discounting information on all business customers. Coordinate testing efforts across multiple applications. Troubleshoot billing and discounting issues in production systems. Review and provide technical SME feedback on new project efforts. Work extensively with the data warehouse team and applications to verify billing and discounting information is calculated, processed and communicated accurately to the discounting application. Consult on business and consumer discounting issues as well as combined (wireless/landline) billing, discounting, and integration issues and related software development projects. Extensive use of multiple AT&T Mobility systems including Telegence (Amdocs) and CARE (Convergys) billing systems, optical data systems, BID/Teradata data warehouse universes, SharePoint sites, Business Objects, Oracle PL-SQL and Toad for Oracle, Rational Clearquest, Remedy Helpdesk, and other internal billing, project management, ticketing, and issue tracking systems.

MFORMATION TECHNOLOGIES 1/2007 – 8/2007

Project Manager – Manage the deployment of Mformation Service Manager (MSM) software as part of the Enterprise Mobile Device Management (EMDM) project at AT&T/Cingular. Primary responsibility for managing the relationship with AT&T/Cingular as well as managing the internal Mformation professional services delivery process and project. Responsible for managing coordination of server and device development and testing, planning delivery dates and time frames, managing commitments and expectations for functionality to be delivered in future MSM releases, responsible for managing and delivering custom user interface requirements and deliverables, coordinate efforts with the development and testing teams in Ireland and India as well as in the U.S. Also responsible for managing the development (in Sweden) of an internal application for extending the functionality of the MSM application to include new methods for device detection in the network.

CINGULAR (Now AT&T) (Contractor – Matrix Resources) 9/2004 – 2/2007

Project Manager – Manage the delivery of complex business billing and discounting software development projects. Manage projects across multiple (20+) impacted applications and systems. Projects include software development and business process impacts to billing systems, retail systems, all front end systems, middleware, consolidated billing systems, inter-system feeds, data warehouse ETL processes, and reporting tools. Responsible for managing business expectations and balancing software development capacity issues against scope change requests. Responsible for project forecasts, financials, planning, review meetings, approving all project and technical design documents, and meeting stringent SQA requirements. Serve as SME for large business billing and discounting projects in major billing and related systems (Amdocs and Convergys). Review requirements and design documents for new billing and discounting development projects. Work with business teams on defining and writing business requirements related to billing and discounting of large business customers. Utilized the SDLC, RUP, and SQA processes; Microsoft Office, Microsoft Project, Visio, and Microsoft SharePoint Services (including setup of over 30 SharePoint sites for various projects and groups), Business Objects, WebIntelligence, Toad for Oracle (including writing and editing SQL queries against production billing data), EMC Documentum, Remedy HelpDesk, Rational ClearQuest, and numerous other intranet reporting and project management tools.

VERO SOLUTIONS (Contractor – Matrix Resources) 1/2004 – 9/2004

Project Manager – Project Manager for the delivery of a least-cost routing solution to a major U.S. telecommunications company. Responsible for client interaction, project plan development, requirements analysis and documentation, issues tracking and resolution, organizing and running project review meetings, managing project scope and escalations. Coordinated project plans with software development group and integrated software release schedules into the planning process. Developed and managed plans using Microsoft Project. Also used Visio and the Microsoft Office suite of products. Introduced the PMI/PMBOK project management methodology to the company.

INDEPENDENT PROJECT MANAGER & CONSULTANT 2002 – 2004

Multiple Clients – Developed B2B intranet tools, including online database applications and shared workspaces using Microsoft SharePoint Services and Groove Workspace. Re-designed and delivered a new web presence. Evaluated, recommended, and implemented project management tools. Analyzed project management structure and workflow. Conducted a business process and change management consulting project. Consultant to the CEO on improving business processes with technology and implemented several solutions, including online information sharing tools. Utilized Microsoft Office suite of products, Macromedia Flash, Swish, FrontPage, Adobe Photoshop, Microsoft SharePoint Services, Groove Workspace, Intuit Quickbase, and Microsoft Project.

IBM GLOBAL SERVICES 1996 – 2002

Resource Deployment Manager (2000 – 2002) – Nationwide responsibility for staffing of all Media & Entertainment, Telecommunications, and e-Strategy engagements in the Communications sector. Managed the deployment to projects of over 100 billable resources within the IBM Global Services organization. Fulfilled staffing needs on over $50Million/year of business and maintained target levels of staff utilization. Forecasted, tracked, reported to management, and achieved utilization targets for multiple groups of information technology professionals, including technical resources, consultants, and project managers. Staffed engagements for over 30 Principals selling projects in the Communications sector. Assisted Project Managers with resolving project issues and reviewed projects on a number of factors including adherence to the appropriate methodology. Managed issues to resolution on troubled projects. Utilized Microsoft Office products as well as Lotus Notes, Visio, Access, Microsoft Project, Project Workbench, and multiple project management methodologies.

Senior Project Manager (1996 – 2000) – Managed the full life cycle of complex information systems projects at customer sites. Managed project risk, revenue, gross profit, and client satisfaction while maintaining high levels of billable time. Defined and managed project scope and objectives; produced plans, status reports, and executive updates reflecting project progress. Managed multiple projects including complex systems integration and implementation, application testing, analysis and code remediation, software development, selection of hardware and software platforms in development environments, and design of specialized imaging and workflow systems to support B2B sales. Organized and managed project offices; developed and led project teams. Conducted project review meetings, performed and documented risk analysis, and tracked and managed project issues to resolution. Tracked, analyzed, and presented project financial information, delivered management reports, managed project resources and insured quality of project deliverables. Utilized Microsoft Project, Visio, Project Workbench, and a variety of project management methodologies including the internal IBM methodology, PMI, SDLC, and other internal customer methodologies usually based around SDLC.

BELLSOUTH (Now AT&T) 1989 – 1996

Project Manager – Responsible for managing full life cycle complex projects with major BellSouth customers, including proposal writing and delivery, account management, production of deliverables, customer satisfaction and meeting revenue objectives. Introduced BellSouth consulting services to major health care customers through presentations to senior level client executives. Managed multiple complex projects related to information services, electronic commerce, Internet services, healthcare networks, video conferencing, distance learning, disaster recovery, messaging services, professional consulting services, Electronic Data Interchange (EDI) for B2B billing, complex telecommunications billing services, sales channel analysis and interactive online services for special populations. Directed the strategic planning effort for 3 BellSouth companies – all of which focused on innovation and new product development, in both the B2C and B2B arenas. Implemented outsourced telecommunications facilities for major customers.

THE URSA INSTITUTE 1988 – 1989

Senior Associate – Project Manager and Systems Administrator of national computer conferencing system. Managed staff activities on projects. Implemented telecom solutions for criminal justice institutions.

POLICE EXECUTIVE RESEARCH FORUM 1987 – 1988

Research Associate – Designed, implemented, and evaluated special units in police departments. Performed statistical analysis of research results. Managed/operated online conferencing system for chiefs of police.

UNIVERSITY OF MARYLAND 1983 – 1987

Instructor, Researcher – Developed courses, lectured, administered examinations for 150 students each semester. Investigated and documented National Institute of Justice research datasets. Performed statistical validation (SAS & SPSS). Consulted on research and statistical projects for government research organizations.